Delivery and purchase terms
What terms apply when you purchase our remote control solutions? Information about freight, delivery and purchase terms can be found here. Please contact us if you can’t find what you need.
Freight and delivery terms
For deliveries within Scandinavia, we apply NL09 & NPV09 (NL17 from April 24, 2023), and deliver according to INCOTERMS EXW Björbo (FCA Björbo from April 24, 2023), unless otherwise agreed. For deliveries outside Scandinavia Orgalime 2012 and SW14 are applied. Contact us if you would like to view the terms.
Our deliveries are normally shipped via PostNord (DHL from April 24, 2023). Our aim is to deliver spare parts the same day and standard products (stock items) within 1-2 days. We cannot always guarantee that the product will be available in stock.
|The customer books the shipment via their own recipient account.||Ready for collection after notification from Åkerströms. Confirmation of collection must reach us within three (3) days.|
|Express freight||As agreed, contact firstname.lastname@example.org for more information.|
Customs documentation and dangerous goods
We guarantee that the management of all dangerous goods deliveries and customs documentation will be correct according to applicable laws and regulations.
Deliveries of Li-ion batteries are regulated by UN3480 and UN3481. Our personnel are specially trained and authorised to manage dangerous goods. To ensure a smooth and safe delivery, we always arrange and manage all deliveries that include Li-ion batteries.
Contact email@example.com for more information.
Åkerströms Björbo AB only sells B2B. For deliveries within Scandinavia, we apply NL09 & NPV09 (NL17 from April 24, 2023), and deliver according to INCOTERMS EXW Björbo (FCA Björbo from April 24, 2023), unless otherwise agreed. For deliveries outside Scandinavia Orgalime 2012 and SW14 are applied.
Returns and right of withdrawal
When purchasing products that are part of our standard range, there is a right of withdrawal period of two (2) weeks from date of invoice. The standard range only includes Sesam 800 and Remotus Jupiter without additional work, such as fitting a cable. Custom Remotus Mercury products are not included in the right of withdrawal.
Each return must be agreed with us in advance by emailing firstname.lastname@example.org. Approved returns will be credited with 80% of the product value. Freight and packaging will not be credited. The purchaser is responsible for all return freight costs.
The following terms must apply for the right of withdrawal to be approved:
- The product must have been purchased directly from Åkerströms Björbo AB. The purchaser must provide the relevant order or invoice number.
- The product must be unused and still be in the original, undamaged packaging. Missing or damaged packaging will be charged for according to the price list.
- The product must be packaged to prevent damage during transport. Damaged products will not be credited.
- A fee of SEK 500 will be charged for the return shipment or rejection of non-approved returns.
Åkerströms customers can choose how they wish to receive and pay their invoices. Most customers use the digital option, which is much more sustainable than the paper invoice.
We encourage you to make the environmentally friendly choice and to reject paper invoices, which will otherwise come to your mailbox.
Your invoice will be sent to the email address you have specified. Contact our customer service to activate e-billing, either by
phone on +46 (0)241-250 70 or via email email@example.com
Contact our customer service if you already use e-billing but wish to change your email address.
There is an additional environmental fee of SEK 50 per invoice.
Bank account (SEK)
Clearing number: 9960
Account number: 1818719211
IBAN: SE46 9500 0099 6018 1871 9211
Bank account (EUR)
Clearing number: 9960
Account number: 3418719229
IBAN: SE70 9500 0099 6034 1871 9229